Support

Frequently Asked Questions

The script does not work or shows an error on startup

• Make sure a document with the template is open in Illustrator
• The first run takes longer due to a one-time integrity check - Illustrator may freeze briefly
• Check the license status in the About dialog
• Check the ExportPDF_Log.txt file (CorelDRAW: ExportPDF-Corel_Log.txt) for error details

Can the script read spreadsheets from Excel or Calc?

• The script reads CSV. It is not a different data format, just a different way of saving the same spreadsheet. In Excel choose File, Save As and the type CSV UTF-8. In LibreOffice Calc choose File, Save As and the type Text CSV. In Google Sheets choose File, Download, CSV. Formulas are saved as their resulting values and formatting is not saved, because the script works with the contents of the cells, not with their appearance. You do not need to worry about the delimiter or the encoding, the script detects both.
  (I work in LibreOffice Calc and I have a macro for it that saves only the selected range as CSV. If that would help you, write to me for it.)

The script does not update text fields

• Text fields must have exact names matching the configuration (NameText, NumberText, NicknameText, etc.)
• Fields must not be locked or hidden
• In Illustrator: the correct artboard must be active
• The Envelope Distort effect can cause issues - use Expand Appearance

Diacritics issues

The most common cause is a font without the required characters. The script offers two modes:

• Native - the font must contain diacritical marks
• Manual - the script adds diacritics as symbols (does not require font localization)

The new version includes automatic font validation that checks the availability of all characters before export.

It is described in more detail in A font that cannot do accents: what the program does on its own when a character is missing, and why swapping the font is not the answer.

Graphic numbers or logo in numbers are not inserted correctly

• Symbols must be named exactly according to the configuration (digits 0–9)
• Reference frames for the logo must exist in the template
• Check the “Symbols” layer (CorelDRAW) or symbol library (Illustrator)

How the logo is set up in the numbers and why it is ten different positions, I describe in A club logo inside the jersey number.

How do I get the demo version?

The demo is available for free:

• Illustrator - instantly from the Illustrator version page
• CorelDRAW - free installation via AnyDesk (~15 min), because the plugin is compiled for your specific CorelDRAW version. Request CorelDRAW demo

The demo includes all features of the full version, limited to 30 runs and 20 CSV rows. Once the limit is reached, you can request a key to extend the demo (free, upon agreement) or upgrade to the full version - see license pricing or go straight to the order form.

How do I report a bug?

Please send to info@exportpdf.cz:

• Description of the problem and what you were doing when it occurred
• The ExportPDF_Log.txt or ExportPDF-Corel_Log.txt file - it sits next to the source file, not with the finished PDFs

• Your Illustrator/CorelDRAW version
• If possible, a sample template and CSV file

How long does response take?

I reply to e-mails within 24 hours on business days. Critical issues (paid license not working at all) are addressed immediately.